Returns

RETURNS

How to make a return

1: Register your return

Visit OUR RETURN PORTAL before sending the package back. Have your order number (e.g. SE1234) and your email address ready, as you will need them

It is possible to exchange once per style,

2: Receive return instructions

Once you have registered your return online and stated the reason you are sending the item back, you will receive an email with return instructions.

All returns must be shipped back to us within 14 days of delivery. Please note that a fee of 100 SEK will be deducted from your return due to shipping and handling.

All pieces must be returned in original condition, with all tags attached. We will not accept worn clothes. Note: You may lose your purchase amount. This happens if the product is deteriorated, for example, because you have used the item or the product is damaged while you were responsible for it.

When you return, please make sure that the parcel is properly sealed, to protect the clothes.

We will credit your return within 10 business days.

EXCANGE

If you have requested an exchange, it will be processed and shipped as soon as possible once we have received the returned item. You will receive a tracking number as soon as the exchange has been shipped.

Please note that the exchange may be cancelled if the item is out of stock. In such a case, the return will be processed as a regular return and the money will be refunded.

CLAIMS

If you want to make a claim, please contact customer care here: onlinecustomercare@day.dk