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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Returns
RETURNS
Do you need to return a 2NDDAY order made before March 7, please register here.
All returns must be registered using the return portal in the link above.
All returns must be shipped back to us within 14 days of delivery
All pieces must be returned in original condition, with all tags attached. We will not accept worn clothes.
When you return, please make sure that the parcel is properly sealed, to protect the clothes.
If you wish to make a claim, please contact customer care here.
We will credit your return within 10 business days.
Please be aware that a fee of 150 kr will be deducted from your return due to shipping and handling.
EXCANGE
If you wish to make an exchange, please return your item and place a new order.
CLAIMS
If you want to make a claim, please contact customer care here: onlinecustomercare@day.dk
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